Privacy Policy

Introduction

This privacy policy outlines the principles governing the processing of personal data of users visiting our website at www.city-dent.pl. We prioritize the privacy of our patients and users and make every effort to protect their personal data while adhering to their rights.

We process personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter referred to as “GDPR”).

Data Controller and Data Protection Officer

The data controller is CITY-DENT Dental Practice Piotr Ptak, hereinafter referred to as the “Controller,” located at Inżynierska Street 39A, 53-228 Wrocław, Poland. The Controller can be contacted:

The appointed Data Protection Officer (DPO) is Piotr Ptak, who can be contacted regarding any matters concerning personal data processing by emailing: kontakt@city-dent.pl.

Purposes, Methods, and Legal Basis for Data Processing

  • Browsing the Website:
    While browsing the website, we process personal data related to logging activity, such as IP address, device information, operating system, location, and statistical data on user behavior. These details are collected through cookies and Google Analytics. The legal basis for this processing is Article 6(1)(f) of GDPR, which permits processing for the legitimate interest of tracking user activity on our site.
  • Using the Contact Form:
    When a user interacts with contact details provided on the site (e.g., email or phone) or fills out the contact form, we process their personal data to enable communication and respond to inquiries. This is also based on Article 6(1)(f) of GDPR, which allows processing to facilitate direct contact with our clinic.
  • Reservation Fee Payment:
    When users reserve appointments and pay a reservation fee, we process personal data to manage booking details and link the payment to the registered patient. The legal basis for this processing is Article 6(1)(b) of GDPR, which relates to actions necessary for entering into a service agreement.

Sharing Personal Data

To ensure the proper functioning of our website and to execute the described processes, we collaborate with selected external companies. Personal data may be shared with our IT, SEO, and online advertising partners to support these functions.

Retention Period for Personal Data

We aim to store personal data only for as long as necessary. Data collected during website visits will be retained for the duration of the user’s interaction with the site. If consent has been provided, data will be processed until the user withdraws consent or the related activity ceases.

User Rights Regarding Personal Data

In accordance with GDPR, users have the following rights:

  • Access their personal data.
  • Rectify their personal data.
  • Request the deletion of their personal data.
  • Restrict the processing of their personal data.
  • Transfer their personal data when processed based on consent.
  • Object to data processing when it is based on the Controller’s legitimate interest.
  • Withdraw consent at any time without affecting the legality of prior processing.
  • File a complaint with the supervisory authority, which in Poland is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).

Cookies

While using our website, cookies may be stored on user devices. Cookies are small files that enable or simplify the use of specific site features. These files may be placed by us or our partners. By using cookies, we process data such as IP address, site activity, and device/software details.

We also use technologies similar to cookies, which may involve personal data processing. References to cookies in this policy also include such technologies. Cookies are utilized for:

  • Analyzing site traffic.
  • Generating usage statistics.
  • Supporting marketing activities.
  • Preventing errors and technical issues.
  • Ensuring security and preventing abuse.

Limiting the use of cookies may restrict access to certain services or, in some cases, render them unavailable.

We are committed to ensuring the security and confidentiality of your personal data. For further information or inquiries, feel free to contact us.